One Response to “Managing company knowledge and communication using social media”

  1. Kate February 15, 2013 at 5:03 pm #

    A central knowledge sharing platform is without a doubt a fantastic idea, all too often valuable and critical information falls victim to a lack of internal communication.

    I work for a company in which the development, client service and sales team are separated from a geographic, and knowledge-base, perspective. The development team have set up a blog in an attempt to combat the misinformation sometimes communicated in client-facing situations.

    The blog is proving to play a key role in insuring that all parties are aligned, aware and on-board with all developments and enhancements happening from a platform perspective. As a result, clients are sold realistic and deliverable solutions.

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